Customer Care

Customer care lies at the foundation of a great boat ownership experience. At Solara we strive to provide the best customer service in the recreational boating industry.

The Solara customer service team is led by Kenny Marrs who has been with Fluid Motion for over 15 years. Kenny knows our boats inside and out and manages a team of ten skilled customer service professionals that are here to make sure your time on the water is comfortable and fun.

If you have a question for our customer service team, please use our contact us page.

 

Frequently Asked Questions

  • A: Check the following first: engine battery switch is “ON”, shifter is in neutral, and the safety kill switch is properly inserted (outboard engines only).

  • A: This episode of As the Prop Turns covers the most common functions of the Garmin system (check video description for chapter markers and document downloads). - https://www.youtube.com/watch?v=O_9h1XNBN4A

  • A: No. The Parallel switch or position is for use only when your main engine battery is too weak to start the motor by itself.

  • A: This episode of As the Prop Turns has a great overview of the tools that our customer service team recommends (check video description for chapter markers and document downloads). - https://www.youtube.com/watch?v=OVC4Td8KeKA&t=223s

  • A: We’ve partnered with our local Yamaha service centers to supply parts for our Yamaha outboard equipped models. Please contact our Customer Service team through our Contact Us page to learn more about parts ordering.

  • A: 2 5/16".

  • A: The spare parts that you carry onboard will be different depending on the type of boating that you do and the type of engine that you have. The most common parts include items like filters, impeller, spare belt(s), potable water pump, macerator, fuses, electrical connectors, spare fluids, bilge pump, replacement bulbs, etc. This episode of As the Prop Turns has a detailed discussion and list of important spare parts for inboard and outboard engines (check video description for chapter markers and document downloads). - https://www.youtube.com/watch?v=OVC4Td8KeKA&t=678s

  • A: From the home screen select Info, Services, Search by Name.

  • A: Yes, select Info, Tides and Currents, Tides, Nearby Stations.

  • A: Depending on the model and year you will have a designated trim tab breaker on your DC panel. Check this first.